Refund policy

Refund Policy

At NailGlow, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our refund policy below.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused and in its original condition and packaging.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Include your order number and photos of the issue so we can assist you.

Refunds

Once your return or claim has been reviewed and approved, a refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account.

Non-Refundable Items

For hygiene and safety reasons, opened or used products may not be eligible for return unless they arrive damaged or defective.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After processing has begun, orders may no longer be eligible for cancellation.

Shipping Costs

Shipping costs are non-refundable unless the item was received damaged or defective.

Contact Us

If you have any questions regarding a return or refund, please contact us at: anton.figueroa2@gmail.com